Job Description
## Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all of our employees
served in our nation’s military, but we all share in the mission to give back
to those who did. We’re working as one to build a great experience and make a
real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service.
They’re what guides everything we do – from how we treat our members to how we
treat each other. Come be a part of what makes us so special!
## The Opportunity
As a dedicated Sr. Injury Adjuster, you will work within defined guidelines
and framework, responsible to adjust attorney involved moderately complex
bodily injury and UM claims to include confirming coverage, determining
liability, investigating, evaluating, negotiating, defending, and settling
claims in compliance with state laws and regulations. Accountable for
delivering a concierge level of best in class member service through setting
appropriate expectations, proactive communications, advice, and compassion.
This **hybrid role** requires an individual to be **in the office 3 days** per
week. This position can be based in one of the following locations: **San
Antonio, TX; Chesapeake, VA; or Tampa, FL .** Relocation assistance is **not**
available for this position. .
- *What youll do:**
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Adjusts attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations) and UM claims, as well as all auto physical damage associated with those claims.
- Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims or catastrophic PIPMP medical claims.
- Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
- Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
- Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
- Partners andor directs vendors and internal business partners to facilitate timely claims resolution.
- Supports workload surges andor Catastrophe Operations as needed.
- May act as an informal resource for team members with less experience.
- *What you have:**
- High School or General Equivalency Diploma.
- 1 year of injury adjusting experience.
- 2 years of auto liability claims adjusting experience
- Deep knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
- Proficient negotiation, investigation, communication, and conflict resolution skills.
- Demonstrated time-management and decision-making skills.
- Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
- Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
- Ability to exercise sound financial judgment and discretion in handling insurance claims.
- Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
- *What sets you apart:**
- 4 or more years auto liabilitycasualty adjusting experience
- 1yr Medical experience to include coding and billing or EMT
- Ongoing Professional Development with a focus on Insurance
- Bachelors degree or higher
- US military experience through military service or a military spousedomestic partner
The above description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in the job.
- *What we offer:**
- *Compensation:** USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market position. The actual salary
for this role may vary by location. The salary range for this position is:
**$63,590 - $121,530.**
Employees may be eligible for pay incentives based on overall corporate and
individual performance or at the discretion of the USAA Board of Directors.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension, life
insurance, parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists
employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page
on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting
will remain open until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting._
- _
- USAA is an equal opportunity and affirmative action employer and gives
consideration for employment to qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity or expression,
pregnancy, national origin, age, disability, genetic information, protected
veteran status, or any other legally protected characteristic._
Job Tags
Holiday work, Full time, Contract work, Relocation package,