Job Description

About the Role:

The Sr. Global Partner Business Operations Analyst role will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as CrowdStrike Alliances/Partner leadership team and wider Alliances/Partner team. 

This role will have an emphasis on alignment and support of the Partner related incentives, both internal and external incentives, focused on operational excellence in support of the GTM Partner Incentive goals and objectives. While providing a seamless CrowdStrike experience for our partners and field teams, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate. 

What You'll Do:

• Partnering with the Alliances GTM leaders to create, maintain, report, and manage Alliances-driven field incentives.

• Alignment with Commission team and submission of monthly and quarterly SPIFF rewards.

• Monthly and quarterly SPIFF rewards reporting for Alliance leaders.

• Partnering with Global Partner Program Incentives Team team with emphasis to assist with Partner strategy with data led insights into results, trends, and gaps.

• Understand and provide input on the Global Partner Program Incentives plan, including data insights.

• Overall tracking, reporting, and management of Partner incentives, including referrals, rebates, and SPIFFs.

• Work with Finance on forecasting contra and opex related to all Partner incentives.

• Working cross-functionally with the Data/Analytics team and Business Architecture team for reporting, data insights, process documentation, etc.

• Work with the Shared Services team to update process documentation or to evolve tasks as necessary.

• Good level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis.

• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 

• Ad Hoc operational support where necessary.

• Instituting best practices and scalable processes including data flow.

• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.

• Ability to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation for Partner Incentives. 

What You’ll Need:

• Bachelor's degree

• Minimum 5 years of Partner / Channel Incentives experience

• Must have working knowledge about how Partner incentives are structured and how they impact a partner program GTM

• Must have working knowledge of sales SPIFFs, structuring, reporting, forecasting

• Must have strong SFDC reporting experience

• Must have strong Excel skills

• Strong analytical background and ability to flush out anomalies

• Be a self-starter, detail and process oriented, and operationally-minded

• Excellent presentation and communication skills

• Experience with Tableau is a plus

• Ability to work in a fast-paced environment and manage through ambiguity and change 

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