Job Description
Customer Service Representative/Lead Facilitator
**Location:** Remote (Work from Home)
**Hours:** Full-time or Part-time, Flexible Hours
About the Role:
We are seeking a dedicated Customer Service Representative/Lead Facilitator to join our team. This is a remote position with flexible hours, offering the opportunity to work either full-time or part-time. The compensation is up to $20/hr (base + commissions).
As a Customer Service Representative/Lead Facilitator, you will play a crucial role in locating and supporting individuals who have been injured or families of those who have lost loved ones in specific circumstances. These include:
1. Civilians injured, or families of individuals killed, while working for U.S. companies supporting the U.S. military abroad (e.g., Iraq, Afghanistan, Ukraine, Nepal, Philippines, or any country with a U.S. military base or U.S. contractors supporting the military).
2. Anyone (civilian or military) injured by certain terrorist acts.
Responsibilities:
- **Educate and Engage:** Help educate and engage with clients affected by injuries or loss.
- **Claims Process Guidance:** Guide clients through the claims process.
- **Locate Eligible Individuals:** Assist in locating eligible individuals and families to support them in collecting compensation.
Types of Leads You Will Be Connecting With:
- **Civilian Contractors:** From any country (U.S. citizenship not required).
- **Wounded Veterans:** Iraqi and Afghanistan veterans.
- **Gold Star Families & Civilian Contractors:** Even if already receiving benefits.
Examples of Professions:
- Construction crew in U.S. Government-funded projects worldwide.
- Heavy Equipment Operators on U.S. military bases or ports.
- Drivers delivering supplies or fuel to U.S. Forces.
- Linguists or Translators supporting U.S. Forces globally.
- Security Personnel in U.S. Government projects or Department of State.
- Food Services Personnel in U.S. Military bases.
Types of Injuries:
- Any physical injury.
- Death.
- Mental trauma (PTSD, Depression, Anxiety).
- Nightmares, Insomnia, Panic attacks.
- Suicidal thoughts, Recurring flashbacks of traumatic events.
Examples of U.S. Companies:
- AECOM
- Air Scan Academi
- Bechtel
- Baker Hughes
- Blackwater (Constellis Holdings)
- Boeing
- CACI International
- DRS Technologies
- Dell
- DynCorp
- Eagle Aviation Services and Technology (EAST)
- Ecolog International
- Fluor Corp
- General Electric
- General Dynamics
- Global Linguist Solutions
- Halliburton
- Honeywell
- IAP
- Lockheed Martin
- Kellogg Brown & Root (KBR)
- Military Professional Resources (MPR)
- Northrop Grumman
- PAE
- Raytheon
- SCI
- Schlumberger
- Service Employees International
- Sikorsky and Bell Textron
- Titan Corp
- Triple Canopy
- USAID
- Vinnell Corp
Job Details:
- **Schedule:** Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST.
- **Remote:** 100% Online, based outside the US.
If you have a steady internet connection, a background in customer service or project support, and are proficient with common tools like MS Word, we invite you to apply. Join a team dedicated to making a difference in the lives of those who need it the most.
Employment Type: Full-Time
Salary: $ 120,000.00 Per Year
Job Tags
Full time, Part time, For contractors, Remote job, Work from home, Worldwide, Gangs, Flexible hours,