Job Description
Hourly Range: $21.00-$27.00 depending on experience Headquartered in Lake Forest, California, Toshiba America Business Solutions, Inc. is a leader in digital technology. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.
Position Summary: The experienced Customer Service Coordinator with expertise in Major Accounts seeking to advance their career will find what they're looking for with Toshiba America Business Solutions. Your responsibilities will include setting up major account customer information, validating the accuracy of order documents and equipment configurations, performing account reconciliations, preparing billing adjustments, reviewing open and aging installations and updating asset installation details. Accuracy and efficiency are the keys to success in all of these responsibilities.
Summary: Accurately process Major Account orders and confirm delivery and installation of equipment with our national dealer network to ensure compliance with contract terms and conditions.
Qualifications: - 5 + years increasingly responsible customer service experience
- High School or equivalent experience
- Previous customer service experience, order processing with technical industry experience preferred
- Proven ability to process a high volume of orders accurately and efficiently
- Hands on customer service support experience in a fast paced environment
- Superior follow-up and organizational skills
- Excellent data entry skills, including experience with Excel
- Experience with Oracle ERP systems is a plus
- Other duties as assigned.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.
Job Tags
Hourly pay, Holiday work, Contract work,