Job Description
**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security
through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty,
integrity, loyalty and service – define how we treat each other and our
members. Be part of what truly makes us special and impactful.
- *The Opportunity**
- *It is all about learning and growing.** Our Associate Auto Claims
Representative role may be a new career for you. There’s a lot to learn, but
the pathway is mapped out and USAA is willing to invest in you! Our
comprehensive, fully paid four-month training program includes all training
materials, licensing costs, class discussions, hands-on training, e-learning
modules, and the instructor led guidance will help you to support our members
independently. We have new training classes starting every month.
Our in-office development program provides the training you need and the
encouragement to create a proactive and independent support style to service
our membership. **After six months in-office, you’ll have the opportunity to
work offsite 2 days a week.** Military veterans and spouses are highly
encouraged to apply. Work schedules will vary and may include some weekends.
Relocation assistance **is not** available for this position.
We are currently seeking dedicated professionals to **work in our Phoenix
office** **(1 Norterra Drive, Phoenix, AZ 85085)** as a Customer Service Auto
Claims representative. Your work will focus on adjusting non-injury auto
claims and youll work under supervision to investigate, evaluate, negotiate,
and adjust low complexity auto insurance claims presented by or against our
members. This will include the end-to-end claims process and settling claims
in compliance with state laws and regulations. In this role, you will make a
difference to our members as you deliver best in class customer service
through setting appropriate expectations, proactively communicating and
providing advice to deliver appropriate solutions to the member.
- *What youll do:**
- Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
- Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- Acquire and apply a foundational knowledge of Property and Claims (P&C;) insurance industry products, and services, to include P&C; insurance policy contracts, coverages and internal claims handling process and procedures.
- Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, andor holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- *What you have:**
- High School Diploma or equivalent experience or GED
- Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
- Ability to prioritize and multi-task while navigating through multiple business applications
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
- Successful completion of a job-related assessment is required.
- *What sets you apart:**
- US military experience through military service or a military spousedomestic partner
- Bachelor’s degree
- *Compensation range:** The hiring range for this position is: **$47,820 -
$49,820****.**
**Compensation:** USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the position. The
actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension, life
insurance, parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists
employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
USAAjobs.com
_Applications for this position are accepted on an ongoing basis, this
posting will remain open until the position is filled. Thus, interested
candidates are encouraged to apply the same day they view this posting._
- _
- USAA is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as
a protected veteran._
Job Tags
Holiday work, Full time, Relocation package, Afternoon shift, 2 days per week,